At Mosaic, we focus on helping businesses in the retail and e-commerce space, including startups, online marketplaces, and established brands looking to enhance their customer experience. Our expertise extends across fashion, beauty, lifestyle and home goods to name a few. 

However, we are open to working with any business that prioritizes creating a standout experience for their customers.

Yes, we have experience working with businesses at all stages—from early startups, to scaling startups, and established brands. Each stage of growth brings its own set of challenges, whether it’s laying the foundation for future success, navigating the growing pains of scaling, or finding new ways to stay competitive in a mature market.

Our team has worked across all these phases, tailoring our approach to address the specific pain points and opportunities unique to each. Even if we encounter an issue we haven’t seen before—which isn’t uncommon—we are fully equipped to collaborate with you and develop innovative solutions that drive measurable results.

We believe no two businesses are the same, so neither are our solutions. We start by understanding your brand, goals, challenges, and customer journey. 

From there, we create a strategy tailored to your needs—whether it's improving efficiency, building your digital presence, or optimizing operations. Every solution is focused on enhancing the customer experience, supporting long-term growth and putting your customers at the center of your strategy.

We enhance customer experience by guiding businesses in choosing the right tools and technologies, ensuring seamless integration, and optimizing the customer journey. 

For example, we’ve implemented data-driven feedback strategies to improve customer pain points, streamlined online/offline experiences with integrated platforms, and upgraded customer support with effective technology. These efforts create standout experiences and strengthen your brand's impact.

The process begins with a conversational discovery call. This allows us to learn about your business, goals, and challenges, while also ensuring both sides feel comfortable with moving forward as partners.

After the initial call, we assess your current operations and customer experience strategies and present potential next steps. From there, we’ll agree on how to move forward and formalize the partnership before we start developing any solutions. Once we agree on the scope of work, we begin implementation, working closely with your team at every stage.

We value open communication and collaboration to ensure alignment and transparency throughout the process.

We see our work as a collaborative effort. While we handle much of the strategy and execution, we rely on your team’s insights to ensure everything aligns with your vision.

We understand client-side resources may be limited, so we’re ready to help fill any resource gaps. Depending on the project, key stakeholders may join initial planning sessions, with periodic check-ins to stay on track.

We ensure the workload is manageable and flexible to your team’s availability, so the process stays smooth.

Absolutely. We don’t just deliver a solution and walk away—we provide ongoing support to ensure the changes continue to deliver value.

We work with your team to define what ongoing support looks like, whether that’s regular check-ins, performance reviews, or further recommendations as your business evolves.

We stay accessible post-implementation to address any questions or adjustments, ensuring long-term success. Our role doesn’t end at delivery; we’re here to help you adapt and thrive as your needs change.

The timeline for results varies based on the project’s scope and goals. Some clients see improvements in efficiency or customer experience within a few months, while longer-term strategies, like full digital transformation, may take more time to fully show their impact.

During our initial consultation, we’ll create realistic timelines that align with your goals and ensure everyone feels confident about the expectations for measurable results.

Success is measured by the goals we set at the start of our engagement. We’re selective about the clients we onboard, ensuring we can make a measurable impact, which we assess during our discovery sessions.

We establish tailored business metrics for each solution and create checkpoints to continuously monitor performance and make necessary adjustments.

Each solution has its own measurable outcomes aligned with your business objectives. Every partnership is an opportunity to deliver impactful results and craft a success story that addresses challenges with clear, measurable improvements.

Our pricing is customized based on the specific needs and scope of each project. We ensure that our rates are competitive and reflect the quality and value we deliver.